要求客戶提供更為詳細(xì)的意見 VIA REGULAR INTERNATIONAL MAIL May 18, 2004 Mr. Johnson Smith Providence Group, Inc. Suite 618 620 - 5th Avenue New York, N.Y. 10002 The United States of America Dear Mr. Smith: Striving to be a leading law firm in the world legal market, we fully understand that our clients want professional and responsive legal services meeting general international standard. We treasure your general comments on our services to you, but we also want to hear specifics. In particular, we would like to hear your views about whether the legal services provided by Zhang, Wang & Lee, L.L.P. are comparable to those provided by your home counsel and where and how we should make improvement in order to better satisfy your needs in China. With that in mind, our Director of Client Satisfaction, Ms. Li Juan, will call you next week to set up a short meeting of 30-45 minutes with the firm’s managing partner, Wang Shouwen, to discuss your opinions and expectations in more detail. Thank you in advance for your assistance as we try to become a better legal services provider. Sincerely, Zhang, Wang & Lee, L.L.P. Deguang Zhang, Esq. Cc: Managing Partner Marketing Director
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